Frequently Asked Questions
About Menard
1. Where can I find Menard products in France and abroad?
To know where you can buy our products in France and Europe please check the Outlets page available on this website.
2. Where is Menard from?
Menard is a genuine Japanese cosmetics brand. It was named after the Greek mythological goddess Maenad who was famous for her iconic beauty and prosperity . Back in 1959, Mr. Daisuke Nonogawa created the company to lead it up to the point at which it stands today: a reknown brand in Japan and Asia willing to extend its influence over the world and Europe.
To learn more on the brand, please check the Brand page.
3. What are Menard's quality certifications?
As skin is our most sensitive organ, Menard products are elaborated in extremely protected facilities. Our Inazawa factory owns both ISO14001 and ISO9001 certifications which attest that our management and production work in respect of the environment and individuals. Samples from every series produced are kept and stored for us to answer any possible reclamation or interrogation from our consumers. Upstream, our research laboratory works ceaselessly not only on our products efficiency but also on their compatibility with every skin type from the most reactive ones to the most sensitives.
For further details on the quality of our research and products, please go to the Menard's research page.
About online shopping
1. How to buy Menard products online?
To buy your Menard product, go on its corresponding page on this website. Choose the quantity desired and add the product to your cart. Once your shopping is over, click on My Selection on the right upper corner and process to checkout. As soon as the delivery information is filled and the order payed, your order is registered and processed as quickly as possible by our services.
2. Can I make my payments safely on Menard's website?
Everytime you pay online with your credit card (VISA, EUROCARD-MASTER CARD, etc) all the data you may type in is immediately encoded (SSL mode) and registered on the Société Générale secured payment platform. This information is exclusively known by the Société Générale and absolutely no data is stored on menard.fr. Those precautions protect you from any fraud, would our website undergo hacking attempts.
Here is the online transaction process:
After you confirm your order :
- Your payment request is sent instantaneously to the Société Générale secured payment platform Sogenactif which then formulates an authorization request.
- Your card expiry date is checked, then you receive a digital certificate that includes the transaction number. Besides, you can access your receipt that summarizes all transaction data. On the contrary, if the transaction cannot succeed (mistake in your card number, stop payment), Sogenactif tells you that the transaction was rejected.
3. Can I be delivered abroad?
Yes, we can deliver your orders abroad. All our parcels are brought to you by La Poste whether you are in France or abroad.
4. How can I follow my parcel?
Thanks to the Colissimo system, everytime we operate a delivery in France or elsewhere you can follow the shipment of your parcel online via the following link: http://www.coliposte.net/gp/services. (Your parcel identification will be included in your order recap and sent to you after your purchase)
5. How long before I receive my parcel?
Our delivery deadlines in metropolitan France are those of Colissimo: 48h on workable days if the order is made before noon (provided that all products are available; if not, we will keep you informed about the subsequent delay).
Abroad delivery deadlines (also Colissimo's) depend on the destination country but generally range from 4 to 8 days after ordering (order made before noon, provided that all products are available; if not, we will keep you informed about the subsequent delay).
For more details on legal delivery deadlines, please check the Purchase General Conditions page.
6. How much is the carriage fee?
Transportation fees are set as below:
7. If my products are delivered in bad condition, can I have a refund ?
As set by the Consumption Code, you can send back your purchase within 7 days after delivery. Carriage fees will be at your own expense. Products must remain unopened and have to be sent back in their original packaging. We will then operate your refund within one month after we received your returned purchase.
For further information, please check the Conditions of Use page.
8. Do I have to type in my data each time I make an order?
No, once you have created your Space, you no longer need to enter your name and address. However, as set by the Freedom and Information technology law of January, 6th, 1978, you are able to change or delete at any time the data stored about you on menard.fr.
For further information, please check the Conditions of Use page.
About the website
1. I am not familiar with Menard's products, how can I find my way in the website?
If you are not familiar with our products, you can always use our search engine located on the right upper corner of your screen. Enter a key word (for example Day Cream, Makeup Remover,etc.) and check the results of your research.
If needed, you can also contact our beauty consultants who will help you finding the most suitable product for you.
2. Why and how to create/change/delete my personal Space on Menard.fr?
As a registered member, you will be informed about the brand's new products and ephemeral offers and enjoy special operations in exclusivity. What's more, creating your personal space enables you to skip the name and address step when you make an order.
To create your personal Space on Menard.fr, you just have to click on My Space (right upper corner) and to fill in the requested data. By keeping your ID and password, you will be able to change your information anytime.
As set by the Freedom and Information technology law of January, 6th, 1978, you are able to change or delete at any time the data stored about you on menard.fr.
For further information, please check the Conditions of Use page.